Dear Readers:
This week’s submission did not go as planned. My idea was to contact Gateway customer support and gradually reveal that my computer was posessed by a demon from hell. Simple, straightforward. However, customer service proved proved rather problematic and, well, you’ll see how it went…
Customer (Brian Henley) – 06/10/2009 05:06 PM
My computer seems to be running programs I have not initiated. It even turns on by itself. How can I get it to stop?
Response (Anoop_GWSI348) – 06/10/2009 05:58 PM
Dear Brian Henley,
Thank you for contacting Gateway.
However, with the serial number T027901003385 we are unable to pull up the system details.
So, I suggest you to fax the POP(Proof of purchase). The only acceptable POP are: Original proof of purchase, email from the Retail of order confirmation, or a reprint of the receipt from the Retailer. You can fax the appropriate documentation to 2801-907-3870. The fax details should include the following.
-Name
-Phone number
-Address
-Serial number
-A short statement that the fax is for proof of purchase.
-All information should be typed or written in black or blue ink.
After faxing the POP you may contact our Level 2 support within 48 hours. For that, you may contact our voice support whom are available 5 AM to 12 midnight PT seven days a week and they will escalate you to the Level 2 support.
Voice Technical Support : 1-800-846-2000*
Long-distance charge may apply, depending on your calling area.
For more information, please visit our website: http://www.support.gateway.com
Have a nice day!
Respectfully,
Gateway Online Technical Support
Customer (Brian Henley) – 06/11/2009 05:40 PM
What if I can’t find the proof of purchase?
Response (Ranju KC) – 06/12/2009 05:49 PM
Dear Brian Henley,
Thank you for contacting Gateway. I would be happy to assist you with the issue.
We can’t do anything without faxing the proof of purchase.
So please do fax the proof of purchase details to 254-298-4233.
The proof of purchase details should include the following details
-Name
-Phone number
-Address
-Serial number
-A short statement that the fax is for proof of purchase.
-All information should be typed or written in black or blue ink.
If there any changes in the details, it will take 48-hrs to update with our database.
So, wait for the required time.
After that, we will support.
After faxing the POP you may contact our Level 2 support within 48 hours.
Have a great day!
Respectfully,
Gateway Online Technical Support
Customer (Brian Henley) – 06/12/2009 04:55 PM
Wait- so you will be glad to answer my second question, regarding what to do if I cannot find my proof of purchase, the moment I fax you my proof of purchase? I admit you have me stymied.
You see, I used to have my proof of purchase. I kept it because, you see, I used to be crippled by obsessive compulsive disorder and anal retentiveness. Happily, countless hours of excrutiating electroshock therapy and a steady diet of naught but apricots and laxatives finally allowed me to burn my proof of purchase, and I was free! Free and normal! I danced like a savage around the pyre of my obsessions.
Don’t make me sift through the ashes of that painful era. How do I keep my computer from running programs without command?
Response (Nimitha_GWSI684) – 06/11/2009 07:56 PM
Dear Brian Henley,
Thank you for contacting Gateway. I’ll be happy to assist you.
As per policy, I am unable to support a customer whose details are not pull up from our database..
So please fax proof of purchase to 605-232-1387
For further clarifications, Please feel free to visit our web site http://support.gateway.com
Have a great day!
Respectfully,
Gateway Online Technical Support
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loved this article!